Inspector Network Privacy Policy

**Last Updated: July 15, 2024**

Welcome to Inspector Network. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a) Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat.

b) Financial Data

Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you use our services. We store only very limited, if any, financial information. All financial information is securely stored by our payment processor, **Stripe**.

c) Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your account.
  • Process your payments and refunds.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, and other transactions.
  • Monitor and analyze usage and trends to improve your experience.
  • Respond to your customer service requests and support needs.

3. Third-Party Services & Data Collection

We use third-party services to help us operate our business. We may share your information with these third parties for limited purposes.

a) Stripe (Payment Processing)

We use Stripe for payment processing. Your payment information is provided directly to Stripe. Their use of your personal information is governed by their privacy policy. You can view Stripe's Privacy Policy here.

b) LiveChat.com (Customer Support)

We use LiveChat.com for real-time customer support. LiveChat.com may collect and store chat transcripts on our behalf. You can learn more about LiveChat's privacy practices here.

c) Google Analytics (Website Analytics)

We use Google Analytics to analyze how users use the Site. This information helps us compile statistical reports on website activity. For more information on how Google uses data, please visit Google's Privacy & Terms.

d) Google OAuth / My Business (Reviews Management)

We allow you to connect your account to Google to manage reviews. When you authenticate using Google, we may receive information from your Google account to facilitate this service. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy.

4. Data Hosting

Our platform and your data are hosted by **Linode**, a cloud service provider. All data stored on Linode's servers is subject to their security measures and protocols.

5. Data Retention

We retain your personal information for as long as it is necessary to provide our services to you and to comply with our legal obligations. If you close your account, we will anonymize any information that can be anonymized within 6 months, while retaining any data required for legal or regulatory purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to help customize the Site and improve your experience. A "cookie" is a small text file stored on your computer. We use cookies for essential functions, such as keeping you logged in and remembering your preferences. We also use cookies through Google Analytics to understand site usage. We do not use cookies for targeted advertising.

Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

7. Sale of Personal Information

We do not sell, rent, or trade your personal information to any third parties for any purpose.

8. Children's Privacy

Our services are intended for professional adults and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

10. Your Data Rights

As our customers are in North America, you have certain rights regarding your personal data. You may have the right to access, correct, or request the deletion of your personal data. To make such a request, please contact us at the email address provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

help@inspectornetwork.com