Use it ourselves
Before it ships to anyone else, someone on the team is already running it in a live workflow.
Inspector Network is owner-led, which mostly means the people who built the products are the ones who answer for them.
Product Market Operations
Owner · Founder & Chief Executive Officer
Owner · Chief Growth Officer
Owner · Chief Operating Officer
We were home inspectors first. When the software available to us was clunky, overpriced, or built by people who’d never done the job, we built our own instead. That’s still the test every product has to pass: would we actually want to use this ourselves?
The portfolio has grown past inspections since then—into customer support, venue bookings, licensing exam prep, and a few other unglamorous business problems we ran into along the way. The standard hasn’t changed. If it doesn’t save someone real time on a real task, it doesn’t ship.
“We don’t just build software, we build software that we (and you) use every day.”
An idea is just a guess until it survives a real customer, a real deadline, and a real Saturday inspection.
Before it ships to anyone else, someone on the team is already running it in a live workflow.
The annoying stuff surfaces fast when you’re the one stuck doing it—the extra click, the missing field, the report that takes too long.
We fix the actual problem, not the symptom that’s easiest to patch.
Then we put it back to work and see what breaks next. There’s always something.
These aren’t framed on a wall—they’re the reasons we’ve said no to features, deals, and shortcuts that would’ve made the quarter look better.
Shipping something nobody needed isn’t a win. If it doesn’t save someone real time, we consider it unfinished.
A booking, a conversation, a job, and the next time they call—we build like those are one continuous thread, because they are.
We’d rather lose a sale than have you find out about a limitation the hard way, after you’re already relying on it.
We build software that removes busywork, not judgment. The professional stays in charge—the software just clears the path.
No hired-gun executives. The three people running this company still do the work their titles describe.
Product
Matthew leads company vision, product strategy, and technical direction—translating firsthand experience as a working inspector into software that connects customer relationships, operations, and the work itself.
“I still do inspections. A feature that would annoy me crawling through an attic on a Saturday doesn’t make it into the product.”
Market
Shawn drives growth through marketing, industry partnerships, community engagement, and customer acquisition—while bringing the perspective of a multi-inspector operator into product and market decisions.
“Ask five people why they didn’t renew, and you’ll usually have your next product decision by the fourth answer.”
Operations
Jes leads business operations, policies, service standards, and internal systems that turn company strategy into consistent execution—while ensuring the customer experience receives the same care as the product.
“Customers can tell when “we care about your experience” is just a line on a page. Ours has to be true every time, not just when someone’s watching.”
Across field operations, property data, support, learning, and business tools.
Product, market, and operations represented at the leadership table.
An independent software company built close to the customers it serves.
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